Terms of service

Terms of Service

Last Updated: August 25, 2026

Welcome to BuyBuddy. These Terms of Service govern your use of our website, buddybuy.co.in, and your purchase of products from us.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About BuyBuddy

BuyBuddy is an online e-commerce store offering trending products, gadgets, home and lifestyle essentials, travel accessories, and other everyday products to customers in India.

Website: buddybuy.co.in
Email: support@buddybuy.co.in

2. Account Terms

You may create an account to access certain features of our website.

When creating or using an account, you agree to:

  • Provide accurate and complete information.

  • Keep your account information updated.

  • Keep your password and account credentials secure.

  • Not share your account with unauthorized persons.

  • Notify us if you believe your account has been accessed without authorization.

You are responsible for activity carried out through your account.

BuyBuddy may suspend or terminate accounts involved in fraudulent, abusive, unlawful, or unauthorized activity, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, and other information displayed on our website are accurate.

However, minor differences may occur because of:

  • Screen and device settings

  • Product batches

  • Manufacturing variations

  • Packaging changes

  • Supplier updates

Product images may sometimes be used for illustrative purposes. Please refer to the product description and specifications for important product information.

4. Pricing

All prices on our website are displayed in Indian Rupees (INR) unless otherwise stated.

Prices may include applicable taxes where indicated at checkout.

We reserve the right to change product prices, offers, discounts, and availability at any time.

However, changes generally will not affect orders that have already been accepted and confirmed, except where correction is necessary because of an obvious pricing, technical, or listing error, or where permitted by applicable law.

5. Payments

We accept payment methods made available at checkout, which may include:

  • UPI

  • Credit and debit cards

  • Net banking

  • Cash on Delivery, where available

  • Other payment methods supported by our payment partners

Payments may be processed by third-party payment providers.

You agree to provide accurate payment and billing information.

We do not generally store complete card or banking credentials on our own systems.

6. Order Placement and Acceptance

When you place an order on BuyBuddy, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or other available communication method.

An order confirmation does not necessarily guarantee final acceptance if further verification is required.

BuyBuddy reserves the right to cancel or refuse an order where reasonably necessary, including situations involving:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraudulent activity

  • Incorrect customer information

  • Shipping restrictions

  • Technical errors

  • Abuse of promotions or discounts

  • Violation of these Terms

If we cancel an order after receiving payment, an applicable refund will be processed according to our Refund Policy.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Our standard processing time is generally 1–2 business days, unless otherwise stated on the product page or at checkout.

Estimated delivery times may vary depending on your location, courier availability, product availability, weather, holidays, and other circumstances.

We are not responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

8. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are governed by our Return & Refund Policy.

BuyBuddy currently provides a 7-day return window for eligible products, subject to the conditions described in our Return & Refund Policy.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded or restricted under applicable Indian law.

9. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable Indian or other applicable law.

  • Commit or facilitate fraud.

  • Provide false or misleading information.

  • Impersonate another person.

  • Attempt unauthorized access to our systems.

  • Introduce viruses, malware, or harmful code.

  • Interfere with website security or functionality.

  • Scrape or copy website content for unauthorized commercial purposes.

  • Abuse discounts, promotional codes, refunds, or other offers.

  • Harass or threaten our employees, representatives, or customers.

  • Use our website for any unlawful or unauthorized purpose.

10. Intellectual Property

The BuyBuddy name, logo, branding, website design, graphics, text, photographs, product descriptions, and other original content on our website are owned by or licensed to BuyBuddy unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our intellectual property without prior written permission, except where permitted by applicable law.

11. Third-Party Services

Our website may use or integrate with third-party services, including:

  • Payment gateways

  • Courier and logistics companies

  • Shopify

  • Analytics services

  • Marketing platforms

  • Customer-support services

  • Social-media platforms

Third-party services may have their own terms and privacy policies.

BuyBuddy is not responsible for the independent policies or practices of third-party providers.

12. Reviews and Customer Content

If you submit a product review, photograph, comment, testimonial, or other content to BuyBuddy, you agree that you have the right to submit that content.

You grant BuyBuddy permission to use, display, reproduce, and publish submitted content for legitimate business, marketing, and promotional purposes, subject to applicable law.

You must not submit content that is:

  • False or misleading

  • Illegal

  • Defamatory

  • Abusive or threatening

  • Infringing of another person's intellectual-property rights

  • Containing another person's private information without permission

13. Website Availability

We make reasonable efforts to keep our website available and functioning.

However, we do not guarantee that the website will always be:

  • Available without interruption

  • Error-free

  • Free from technical problems

  • Completely secure

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

14. Limitation of Liability

To the maximum extent permitted by applicable Indian law, BuyBuddy will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the website or products purchased through it.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

These Terms do not affect consumer rights or remedies that cannot legally be waived.

15. Force Majeure

BuyBuddy will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters

  • Severe weather

  • Government actions

  • Strikes

  • Transportation disruptions

  • Internet or infrastructure failures

  • Pandemics or public-health emergencies

  • War or civil disturbances

  • Other events beyond our reasonable control

16. Governing Law

These Terms are governed by the laws of India.

Subject to applicable consumer-protection laws and the jurisdictional rights available to consumers, disputes relating to these Terms or transactions with BuyBuddy shall be subject to the courts or competent forums having jurisdiction in Noida, Uttar Pradesh, India.

Nothing in this section prevents a consumer from exercising rights before a competent consumer commission or other forum where permitted by applicable law.

17. Changes to These Terms

BuyBuddy may update these Terms from time to time to reflect changes to our business, services, legal requirements, or policies.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Contact Us

If you have questions regarding these Terms, please contact us:

BuyBuddy
Website: buddybuy.co.in
Email: support@buddybuy.co.in

BuyBuddy — Shop More, Worry Less.